tigertech-announce Mailing List: Minor Outage on August 17, 2004

[Tiger Technologies (support]

Tiger Technologies experienced a network problem that led to our account 
management database server being offline for a little over an hour today 
(approx. 4:25 - 5:45 PM PDT).

The main effect of this was that if you tried to login to manage your 
account settings, you saw an error message. However, as part of the fix, 
we restarted our network routers at about 5:45 PM, causing all customer 
Web sites and e-mail services to be unavailable for about three minutes. 
(No incoming e-mail was lost; it was just not possible to read or send 
new mail during that period.)

All services are now working normally. We are confident that we now 
understand the cause of the problem, and we do not anticipate further 
trouble. (However, we may intentionally restart one or more servers or 
routers late tonight as we attempt to reproduce the problem to be sure 
that it is cured, interrupting services again for up to three minutes for 
some customers.)

We apologize for any inconvenience this may have caused you. Please let 
us know if you have any questions, or if there is anything else we can do.

-- 
Tiger Technologies