tigertech-announce Mailing List: Problem this morning with FTP and control panel

[Tiger Technologies (support]

This is an announcement for Tiger Technologies Web hosting customers.

This morning we experienced a technical problem that prevented some of 
our servers from being able to communicate with others over our internal 
network.

This caused problems when customers uploaded files via FTP or used some 
parts of the account management control panel. Depending on which of our 
servers your Web site is located on, you may have been unable to upload 
files or use parts of the control panel for two to four hours.

Our engineers were able to identify the root cause of the problem (a DNS 
failure at a third party server), and we have made changes to ensure 
that a similar problem in the future does not affect our internal network.

For the most part, this problem only affected customers trying to upload 
files or use the control panel; it did not affect visitors viewing your 
Web site and had no affect on e-mail. However, some Web servers were 
also unavailable for a few minutes when they were restarted after the 
underlying problem was solved.

We sincerely regret any inconvenience this problem may have caused you. 
Please let us know if you have any questions.

--
Tiger Technologies