tigertech-announce Mailing List: Slow connections for some customers

[Tiger Technologies (support]

Dear Tiger Technologies Customer,

We've received reports today of customers experiencing slow connections 
to our Web and e-mail servers.

This problem is caused by an issue at a separate Internet "backbone" 
company called telia.net. That company is having technical problems that 
are causing slow Internet connections to some parts of the US West Coast.

(A "backbone" company routes data between different ISPs. When you 
connect to our servers, the data goes from your ISP, then possibly 
through one or more backbone companies, then to our data center.)

So if your ISP sends connections to our data center through telia.net, 
you may be experiencing a slow connection to our servers. Telia.net is 
aware of the issue and working to resolve it, although we do not 
currently know when they expect to have it fixed.

We should emphasize that our data center connects to, or "peers with", 
over 500 different ISPs and backbone companies. Only telia.net is having 
trouble, so even if you are seeing slow connections, most of the 
visitors to your Web site are not. Our servers and network are all 
operating normally, and the problem occurs only if your ISP uses 
telia.net to send some data. You'd see the same problem with connections 
to some other sites, depending on how your ISP sends data to different 
locations. It's not related to our servers in particular.

We apologize for any inconvenience this may cause, and hope this 
explains the issue if you're affected by it.

We appreciate your business. Please let us know if you have any questions!

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Tiger Technologies