tigertech-announce Mailing List: Unscheduled server outage this morning

[Tiger Technologies (support]

Dear Tiger Technologies Web hosting customer,

Beginning at 8:10 AM Pacific time today, one of our servers that handles 
MySQL databases for a large number of customers (and Web site hosting 
for some others) had technical problems for about 25 minutes. The 
problem led to some Web sites being completely unavailable, and to other 
sites having difficulty making MySQL connections.

The technical details are that the particular server was experiencing 
abnormally high load and not responding properly, so our technicians 
restarted it. That took less than ten minutes. However, after the server 
restarted, the backlog of MySQL connections making uncached queries 
caused the load to remain higher than MySQL could reliably handle for 
another 15 minutes, leading to "too many connections" errors.

All our servers are now working normally and you should not be 
experiencing any trouble.

We don't consider any sort of outage acceptable. We plan to make changes 
to ensure that this problem will not recur; we'll send a followup 
announcement in the next few days explaining what steps we are taking.

We sincerely apologize for the inconvenience this caused. We're proud of 
the usual reliability of our service and we're committed to making sure 
you can place your trust in us.

Please let us know if you have any questions. We appreciate your business!

--
Tiger Technologies