tigertech-announce Mailing List: Slow connections this morning (Thursday November 30)

[Tiger Technologies (support]

Dear Tiger Technologies Customer,

Between 10:01 and 11:26 AM Pacific time this morning, our data center 
experienced intermittent connection problems to one of the Internet 
"backbones" that serves comcast.net and some other ISPs.

(A "backbone" routes data between different ISPs. When someone connects 
to our servers, the data goes from their ISP, through one or more 
backbone companies, then to our data center.)

Because of this, a small but significant number of people (particularly 
those using comcast.net cable modem service) experienced slow 
connections to our servers. The connections could occasionally even be 
slow enough to "time out".

The engineers at the data center have resolved the issue, and all our 
systems are operating normally.

This issue appears to be similar to the problem that caused some slow 
connections on November 19. We don't consider ongoing/repeat problems 
acceptable, and we intend to pursue this issue further with the data 
center to ensure the problem does not recur.

We apologize for any inconvenience this caused. Please let us know if 
you have any questions.

--
Tiger Technologies