tigertech-announce Mailing List: Web server outage update

[Tiger Technologies (support]

Dear Tiger Technologies Web hosting customer,

This is a followup to our earlier message about an outage on a single 
Web server this morning, affecting the Web sites of some (but not most) 
customers.

That server had an additional outage lasting several minutes this 
afternoon, and we have identified a faulty disk drive in the server's 
RAID array.

We will be replacing the faulty hardware after business hours this 
evening. This will cause the server to be offline for up to five 
minutes, but we expect it to permanently fix the problem. (Although our 
servers do have "hot swappable" RAID arrays, we prefer to be extremely 
conservative when it comes to data storage, restarting servers when 
replacing any hardware.)

As always, we strive to provide you with the most reliable service 
possible, and we sincerely apologize to our customers inconvenienced by 
this problem.

--
Tiger Technologies